FAST LAUNCH DIGITAL – PRIVACY POLICY

This Privacy Policy explains how Alliance Digital Training Pty Ltd trading as Fast Launch Digital ("Fast Launch Digital", "we", "us" or "our") collects, uses, stores and discloses personal information when you visit fastlaunchdigital.com, create an account, purchase our products or services, join our mailing list, attend our online events, participate in our programs or communities, contact us, or otherwise interact with us through our website and related services (collectively, the "Site and Services").

By accessing or using our Site and Services, you acknowledge that you have read this Privacy Policy.

1. What this Privacy Policy covers

This Privacy Policy applies to personal information we collect through:

• our website;

• checkout pages and payment pages;

• account registration and membership areas;

• digital products, online programs and downloadable content;

• webinars, online events, calls and communities;

• email, SMS, social media and support communications; and

• other interactions you have with us in connection with our Site and Services.

“Personal information” has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual or an individual who is reasonably identifiable.

This Privacy Policy does not apply to third-party websites, platforms or services that we do not control, even if they are linked from our Site.

2. The personal information we collect

We may collect personal information that you provide directly to us, personal information collected automatically when you use the Site and Services, and personal information we receive from third parties.

Information you provide directly

We may collect personal information such as:

• your name;

• email address;

• telephone number;

• billing address;

• company or business details, if provided;

• login or account details;

• information submitted when you purchase a product or service;

• responses to surveys, forms, questionnaires or applications;

• information contained in support requests, emails, messages or other communications;

• information you provide when attending webinars, coaching sessions, live events or community discussions; and

• any other personal information you choose to provide to us.

Information collected automatically

When you access or use the Site and Services, we may automatically collect certain technical and usage information, such as:

• IP address;

• browser type and version;

• device type;

• operating system;

• referring website or source;

• pages viewed;

• time spent on pages;

• dates and times of access;

• clickstream and navigation data; and

• other analytics and usage information.

Information from third parties

We may receive personal information about you from third parties, such as:

• payment processors;

• website and marketing platform providers;

• analytics providers;

• advertising and social media platforms;

• event or webinar platforms; and

• other service providers you interact with in connection with our Site and Services.

3. Sensitive Information

We do not intentionally collect sensitive information (such as health information, biometric data, political opinions or criminal history). If you choose to provide sensitive information, you consent to us handling it in accordance with this Privacy Policy.

4. Anonymity and pseudonyms

Where lawful and practical, you may interact with us anonymously or using a pseudonym (for example, when browsing our website). However, we may need identifying information to provide certain services, process purchases or respond to support requests.

5. How we collect personal information

We collect personal information when you:

• visit our website;

• submit a form;

• purchase a product or service;

• create an account;

• sign up to receive emails, SMS or other communications;

• contact us with a question or support request;

• attend a webinar, online event, coaching session or community call;

• submit feedback, reviews, comments or testimonials; or

• otherwise interact with us online or through our services.

We may also collect information through cookies, pixels, analytics tools and similar technologies as described below.

6. How we use personal information

We collect personal information only where it is reasonably necessary for our functions and activities, or otherwise permitted by law. We may collect, hold, use and disclose your personal information for purposes including:

• providing access to the Site and Services;

• processing purchases and payments;

• setting up and administering user accounts;

• delivering digital products, programs, training and events;

• communicating with you about your purchases, account, bookings or support requests;

• sending administrative notices, updates and service-related communications;

• providing customer support;

• improving our website, products, services and user experience;

• conducting analytics, research and reporting;

• sending marketing and promotional communications where permitted by law;

• protecting the security and integrity of our systems;

• preventing fraud, misuse and unlawful activity;

• complying with legal and regulatory obligations; and

• enforcing our legal rights and contractual terms.

7. Direct marketing

We may send you marketing communications about our products, services, events, promotions or updates that we think may interest you, where permitted by law.

These communications may be sent by email, SMS, social media messaging, retargeting or other channels you have consented to or that are otherwise permitted by applicable law.

You can opt out of receiving marketing communications at any time by:

• clicking the unsubscribe link in an email;

• following any opt-out instructions in the communication; or

• contacting us using the contact details below.

Even if you opt out of marketing communications, we may still send you service-related messages, including messages about your account, purchases, access, billing, security or support.

8. Cookies and similar technologies

We may use cookies, pixels, tags, scripts and similar technologies to:

• operate and maintain the Site and Services;

• remember your preferences;

• authenticate users and manage sessions;

• analyse website traffic and user behaviour;

• measure the effectiveness of content and marketing campaigns;

• improve website performance and user experience; and

• support advertising, retargeting and remarketing activities.

These technologies may collect technical and usage information, including your IP address, browser details, device data, pages visited and interactions with the Site and Services.

You may be able to control or disable cookies through your browser settings. However, doing so may affect the functionality of parts of the Site and Services.

9. Payment information

Payments made through our Site and Services are processed by third-party payment service providers.

We do not generally store full credit card or debit card details ourselves. Payment information is handled by the relevant payment provider in accordance with their own terms and privacy practices.

We may receive limited transaction information from payment providers, such as confirmation that a payment has been made, partial payment method details, billing information, and transaction identifiers, for the purposes of processing your order, accounting, fraud prevention and customer support.

10. When we disclose personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including to:

• payment processors and merchant service providers;

• website hosting, cloud storage and IT service providers;

• email marketing and CRM providers;

• analytics, advertising and social media platform providers;

• webinar, video conferencing, course delivery and community platform providers;

• contractors, advisers and support providers;

• professional advisers, including lawyers, accountants and auditors;

• regulatory authorities, law enforcement bodies, courts or government agencies where required or authorised by law; and

• a purchaser or potential purchaser in connection with a business sale, merger, restructure, insolvency event or similar transaction.

We do not sell your personal information to third parties for their independent marketing purposes.

11. Overseas disclosure and storage

Some of our service providers may store or process personal information outside Australia, including in countries where their servers, affiliates or subcontractors are located. These countries may include the United States and other jurisdictions in which our technology and service providers operate. Where required by law, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

12. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include technical, administrative and organisational measures such as secure systems, access controls, password protection, encryption where appropriate, and the use of reputable third-party service providers.

However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

13. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

provide the Site and Services;

• comply with legal, accounting and reporting obligations;

• resolve disputes;

• enforce our agreements; and

• maintain appropriate business and security records.

We may retain certain records for longer where required by law (for example, tax, accounting or business records). When personal information is no longer reasonably required, we may delete it, de-identify it, or destroy it, subject to applicable legal obligations.

14. Access and correction

If you would like to request access to personal information we hold about you, or request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading, you may contact us using the details below.

We may need to verify your identity before responding to your request. In some circumstances, the law may permit or require us to refuse access or correction, in which case we will explain our position where required.

15. Privacy complaints

If you believe we have breached applicable privacy laws or you have a complaint about how we have handled your personal information, please contact us using the details below.

Please provide as much detail as possible about your complaint. We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner or another relevant regulator.

16. Minors

Our Site and Services are intended for people aged 18 years and over.

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a person under 18 without appropriate authority, we may delete that information.

If you believe a person under 18 has provided us with personal information, please contact us promptly.

17. Third-party websites and services

Our Site and Services may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third parties.

If you provide personal information to a third-party website or service, that information will be governed by their privacy policy and terms, not ours. We encourage you to review their privacy policies before providing personal information.

18. Data Breach Notification

If we reasonably believe that an eligible data breach has occurred and that the breach is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required by law.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements or the Site and Services.

Any updated version will be posted on our website with a revised "Last updated" date. The updated Privacy Policy takes effect from the date it is posted, unless stated otherwise.

20. Contact us

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us at:

Alliance Digital Training Pty Ltd trading as Fast Launch Digital 

ABN: 77 659 807 520

Address: 6 Glenmore Drive, Bonogin, Queensland, 4213, Australia

Email: [email protected]